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Privacy Policy

We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the productive.pro website (“Website”), and any of their related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

Collection of personal information

You have the option to utilize the Services without disclosing your identity or any details that could pinpoint you as a person. Yet if you want to access specific features on the Services you might need to share some Personal Information, such as your name and email address.

Any details you intentionally provide when setting up an account, making a purchase or completing forms on the Services are stored by us as needed. This may encompass the information:

  • Account details (such as user name, unique user ID, password, etc) -
  • Contact information (such as email address, phone number, etc)
  • Basic personal information (such as name, country of residence, etc)
  • Payment information (such as credit card details, bank details, etc)

We gather details directly from you through our Services.

Additionally, we may obtain Personal Information about you from sources, like media platforms and our partners. This information could include data like age and gender device details such as IP addresses, location specifics like city and state as well as online behavioral insights including your social media activity, page views, search history and links clicked. While you have the option not to share your Personal Information with us, doing so might limit your access to features on the Services. Users unsure about the information required are encouraged to reach out to us for assistance.

Use and processing of collected information

When it comes to handling Personal Information our role can vary between being a data controller and a data processor. This distinction typically depends on the circumstances at hand.

As a data controller we take on this role when we ask you to provide your Personal Information that's essential for using our Services. In cases we make decisions about how and why the Personal Information Is processed.

On the other hand when you share Personal Information through our Services we operate as a data processor. We strictly follow your instructions regarding the processing of this information. Do not have control over it. In these situations you are considered the data controller.

To ensure that we can offer you our Services or fulfill requirements there may be instances where we need to collect and utilize Personal Information from you. Failure to provide this information might impact our ability to deliver the products or services you requested.

Any of the information we collect from you may be used for the following purposes:

  • Create and manage user accounts
  • Fulfill and manage orders
  • Deliver products or services
  • Improve products and services
  • Send administrative information
  • Send marketing and promotional communications
  • Send product and service updates
  • Respond to inquiries and offer support
  • Request user feedback
  • Improve user experience
  • Post customer testimonials
  • Deliver targeted advertising
  • Enforce terms and conditions and policies
  • Protect from abuse and malicious users
  • Respond to legal requests and prevent harm
  • Run and operate the Services

How we handle your information depends on how you engage with our services your location and certain circumstances such, as; (a) if you have provided consent for purposes; (b) when sharing information is necessary to fulfill our agreement, with you or any preliminary obligations; (c) when processing is required to comply with legal obligations that apply to you; (d) when processing is part of a public interest task or an official authorities duty; (e) when processing is essential for our or a third parties legitimate interests.

We may also combine or aggregate some of your Personal Information in order to better serve you and to improve and update our Services.

We rely on the following legal bases upon which we collect and process your Personal Information:

  • User's consent
  • Performance of a contract
  • Compliance with the law and legal obligations

Please be aware that in frameworks we may have the authority to handle data until you express your objection by opting out without needing to depend on consent or any other legal grounds mentioned earlier.

In any event we are willing to explain the foundation that pertains to the data processing specifically whether providing Personal Information is mandated by law or contractually required or essential for entering into an agreement.

Payment processing

In case of Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors (“Payment Processors”) Stripe to assist us in processing your payment information securely.

Payment processors follow the up to date security guidelines set by the PCI Security Standards Council, an effort of major brands such as Visa, MasterCard, American Express and Discover. Secure transmission of confidential data occurs through an SSL secured communication channel with encryption and digital signatures in place. The services also adhere to vulnerability standards to establish an environment for users. Payment data is shared with payment processors as necessary for processing payments, issuing refunds and addressing any payment related inquiries or issues.

It's important to be aware that payment processors may collect information from you to facilitate payment processing (such as your email address, physical address, credit card details and bank account number) and manage all aspects of the payment process within their systems. The handling of your information by payment processors is subject to their privacy policies which may offer varying levels of privacy protection compared to this policy. We recommend reviewing their privacy policies for information.

Managing information

You have the option to remove Personal Information that we hold about you. The types of Personal Information available for deletion may vary with changes to the Services. Even if you delete Personal Information we might retain a copy of it in our records for the duration required to fulfill our commitments to our associates and collaborators as well as, for the reasons outlined below. If you wish to erase your Personal Information or close your account permanently you can accomplish this through your accounts settings page on the Services.

Disclosure of information

In order to safeguard your privacy and ensure the protection of your Personal Information we do not distribute your Personal Information to any parties. Nonetheless we may reveal any Personal Information we gather, utilize or receive if mandated or allowed by law, such as complying with a subpoena or similar legal procedure and when we genuinely believe that disclosure is essential to safeguard our rights ensure your safety and that of others investigating fraud or responding to a government inquiry.

Retention of information

We will utilize your Personal Information for as long as needed to meet our legal responsibilities, maintain your user account active complete purchase orders or Services enforce our Policy settle disputes and unless the law requires or permits a longer retention period. Any aggregated data, from or including your Personal Information may be used after you update or delete it. Not, in a way that could personally identify you. Once the retention period ends Personal Information will be removed. Therefore access rights, erasure rights, rectification rights and data portability rights cannot be exercised once the retention period has passed.

We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Transfer of information

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. However, this will not include countries outside the European Union and European Economic Area. If any such transfer takes place, you can find out more by checking the relevant sections of this Policy or inquire with us using the information provided in the contact section. Note that we are dedicated to ensuring the security of your personal data, adhering strictly to the guidelines outlined in our privacy notice and conforming to the applicable legal requirements.

Region specific notices

Out of respect for your privacy, we have implemented additional measures to comply with the obligations and rights associated with the collection of Personal Information as dictated by the laws governing the regions of our users.

Disclosures for residents of Brazil

If you are a resident of Brazil, you have certain rights in relation to your Personal Information based on the Brazilian General Data Protection Law (“LGPD”) that we comply with as part of our commitment to your privacy. This supplemental section, together with other relevant sections of the Policy, provides information about your rights and how to exercise them. Unless otherwise expressly stated, all terms in this section have the same meaning as defined in the LGPD. (a) Right to know and access: You have the right to confirm whether we process your Personal Information and, if so, access it. This ensures you are fully informed about the data we hold and how it's used. (b) Right to correct: If you have the right to correct Personal Information iIf you find any of it in our possession to be incorrect or outdated as we are committed to maintaining the accuracy and relevance of your Personal Information. (c) Right to anonymize and block: You can request the anonymization or blocking of Personal Information that is unnecessary, excessive, or not processed in compliance with the LGPD. (d) Right to data portability: You have the right to transfer your data to another service provider or product supplier, promoting your freedom to choose services without losing your data history. (e) Right to delete: If we have processed your data based on consent, you can request its deletion, except where law requires or permits us to retain it. (f) Right to information about third parties: You can ask about the third parties with whom we share your data, ensuring transparency in our data sharing practices. (g) Right to information on consent denial: You have the right to be informed about the consequences of not providing consent to make informed decisions about the use of your Personal Information. (h) Right to withdraw consent: You can withdraw your consent for data processing at any time to ensure control over your Personal Information. (i) Right to review automated decisions: You can request a review of decisions made solely based on automated processing of your data to ensure fairness and accuracy in processes that significantly impact you.

Disclosures for residents of the EU/EEA

If you are a resident of the European Union (“EU”) or the European Economic Area (“EEA”), you have certain rights in relation to your Personal Information based on the the GDPR that we comply with as part of our commitment to your privacy. Unless otherwise expressly stated, all terms in this section have the same meaning as defined in the GDPR.

(a) Right to withdraw consent: You have the right to withdraw consent where you have previously given your consent to the processing of your Personal Information. To the extent that the legal basis for our processing of your Personal Information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. (b) Right to access: You have the right to learn if your Personal Information is being processed by us, obtain disclosure regarding certain aspects of the processing, and obtain a copy of your Personal Information undergoing processing. (c) Right to rectification: You have the right to verify the accuracy of your information and ask for it to be updated or corrected. You also have the right to request us to complete the Personal Information you believe is incomplete. (d) Right to object to the processing: You have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent. Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us, or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection. (e) Right to restrict the processing: You have the right, under certain circumstances, to restrict the processing of your Personal Information. These circumstances include: the accuracy of your Personal Information is contested by you and we must verify its accuracy; the processing is unlawful, but you oppose the erasure of your Personal Information and request the restriction of its use instead; we no longer need your Personal Information for the purposes of processing, but you require it to establish, exercise or defend your legal claims; you have objected to processing pending the verification of whether our legitimate grounds override your legitimate grounds. Where processing has been restricted, such Personal Information will be marked accordingly and, with the exception of storage, will be processed only with your consent or for the establishment, to exercise or defense of legal claims, for the protection of the rights of another natural, or legal person or for reasons of important public interest. (f) Right to delete: You have the right, under certain circumstances, to obtain the erasure of your Personal Information from us. These circumstances include: the Personal Information is no longer necessary in relation to the purposes for which it was collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure such as where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, to exercise or defense of legal claims. (g) Right to data portability: You have the right to receive your Personal Information that you have provided to us in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance from us, provided that such transmission does not adversely affect the rights and freedoms of others. (h) Right to complaint: You have the right to complain to a data protection authority about our collection and use of your Personal Information. If you are not satisfied with the outcome of your complaint directly with us, you have the right to lodge a complaint with your local data protection authority. For more information, please contact your local data protection authority in the EU or the EEA. This provision is applicable provided that your Personal Information is processed by automated means and that the processing is based on your consent, on a contract which you are part of, or on pre-contractual obligations thereof.

How to exercise your rights

To exercise your rights you can reach out to us using the contact information listed in this document. Keep in mind that we may need you to confirm your identity before addressing your requests. Your inquiry should contain details for us to verify your identity or the authorization of your representative. If a request comes from a representative we may ask for proof of their authority or power of attorney.

It's essential to provide us with all the information so we can understand and respond appropriately to your request. We won't be able to fulfill your request or share Personal Information without confirming your identity or authorization and ensuring that the information pertains to you.

Privacy of children

We don't collect any Personal Information from individuals under 18 years old on purpose. If you're under 18 please refrain from sharing any Personal Information on our platform. If you suspect that a child under 18 has shared Personal Information with us kindly reach out so we can remove their details.

We advise parents and legal guardians to supervise their children's activities and ensure they understand not to disclose Personal Information without permission. It's important for all caregivers to educate children about the risks of sharing Personal Information without consent.

Do Not Track signals

Some web browsers have a feature called Do Not Track that lets the websites you visit know that you prefer not to be followed. Tracking is different from using or gathering information on a website. In this context tracking involves collecting information from users who browse or use a website or online service as they navigate websites over time. Our platform does not monitor visitors activities across sites over time and on third party platforms. However certain third party sites may monitor your browsing habits to customize the content they show you. For a description of Do Not Track protocols for browsers and mobile devices or to learn more about the choices available to you, visit internetcookies.com

Links to other resources

The Prodactive Services or articles contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Services and to read the privacy statements of each and every resource that may collect Personal Information.

Information security

We ensure the safety of the information you share by storing it on computer servers in a controlled environment to prevent access. We have put in place technical and physical measures to safeguard your Personal Information from being accessed, used or disclosed without permission. However we cannot guarantee security, for data transmitted over the Internet or wireless networks.

While we make every effort to protect your Personal Information please understand that (a) there are security and privacy risks associated with the Internet that we cannot fully control; (b) we cannot guarantee the security, integrity and privacy of all information exchanged between you and our services; and (c) there is a possibility that third parties may intercept or tamper with information during transmission despite our best efforts.

The security of your Personal Information also relies on how secure your communication device is and the measures you take to safeguard your credentials. Therefore it is important for you to take steps to protect this information.

Data breach

In the event we become aware that the security of the Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Services.

Changes and amendments

We reserve the right to modify this Policy or itsterms related to the Services at any time at our discretion. When we do, we will post a notification within the Services.We might also inform you through means, at our discretion, such as using the contact details you provided. The latest version of this Policy will take effect immediately once the updated Policy is posted unless stated otherwise.

If you continue to use the Services after the date of the revised Policy (or any other specified action at that time) it will indicate your agreement to those changes. Nevertheless we will not use your Personal Information in a way without your consent, from what was disclosed when your Personal Information was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Services on Prodactive.pro.

Contacting us

If you have any questions regarding the information we may hold about you or if you wish to exercise your rights, you may use the following data subject request form to submit your request: If you have any other questions, concerns, or complaints regarding this Policy, we encourage you to contact us using the details below:[email protected]We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.